Al Hail - Fujairah, UAE+971 50 309 3937
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Refund and Return Policy

At My Home RV, we stand behind our caravans, accessories, and services. This policy explains your options for returns and refunds so you can shop with confidence.

Last Updated: February 5, 2026

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Return Eligibility

You may be eligible for a return or refund under the following circumstances:

  • Defective or damaged products received (within the specified inspection period)
  • Wrong item shipped (we will arrange correct replacement or full refund)
  • Store accessories: unused and in original packaging, within 14 days of delivery
  • Exchange for different size, color, or model within 14 days when product is sealed and unused

Refund and Return Process

1Contact us by email or phone with your order number and reason for return
2Our team will confirm eligibility and send you return instructions if applicable
3For eligible store items: ship the item back in original condition (customer pays return shipping unless we sent wrong item)
4Once we receive and inspect the item, we will process your refund within 5–10 business days
5Refunds are issued to the original payment method; bank processing may take additional days

Time Frames

Please observe the following deadlines:

  • Store accessories: return request must be made within 14 days of delivery
  • Custom caravans: return/refund terms are defined in your individual contract and may vary
  • Refund processing: 5–10 business days after we receive the returned item or approve the refund

Conditions

  • Items must be in original, unused condition with packaging where applicable
  • Proof of purchase (order number or receipt) is required
  • Custom or made-to-order caravans are generally non-returnable except as agreed in your contract
  • We may deduct costs for damage, use, or missing parts from refunds where applicable

Exclusions

The following are generally not eligible for return or refund:

  • Custom-built caravans (unless otherwise stated in your signed agreement)
  • Items used, installed, or altered from their original state
  • Products outside the stated return window
  • Services already rendered (e.g. completed maintenance or repairs)

Contact Us

For return or refund requests, or any questions about this policy, please contact us:

Email

info@myhomerv.com

Phone

+971 50 309 3937

Address

Fujairah, UAE